SENIOR- TRAINING AND QUALITY SUPERVISOR

Duties and Responsibilities:
• Preparing training reports
• Delivering training along the business both in entry and management level
• Managing a team of SMEs and junior associates
• Implementing standard operating procedures
• Leading and managing initiatives
• Creating training content
• Presenting and working with clients and senior stakeholders

Qualifications and Skills:

• Educational background in Psychology, Public Relations or any other related course
• Excellent in language skills
• Mandatory customer experience in a tulcor background, BPO experience is a plus (Call center experience)
• Must have had past interaction with senior stakeholders
• Experience in content writing is a pre- requisite
• Must possess 5 years training experience
• Must have a background in recruitment
• Experience working in a quality or compliance environment
• Background in tulcor or electronics environment is an added advantage

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